Can't access ward map
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- New Member
- Posts: 1
- Joined: Sat Mar 31, 2018 4:17 am
Can't access ward map
when I try to access our ward map it doesn't display in our clerk's PC. How to fix it?
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- Senior Member
- Posts: 2052
- Joined: Tue May 22, 2012 1:52 pm
- Location: California, USA
Re: Can't access ward map
How are you accessing the map? Is it from the menu: My Account and Ward / My Ward / Ward Map? Or are you using a saved bookmark or a specific URL?
Do you see anything, or just a blank screen?
Do you see anything, or just a blank screen?
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- Senior Member
- Posts: 2052
- Joined: Tue May 22, 2012 1:52 pm
- Location: California, USA
Re: Can't access ward map
I just checked and it's working for me. Are you saying that the entire screen below the menu/search bar is blank, or do you see any elements of the map, such as your ward name. Does the browser tab show your ward name on it?
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- Church Employee
- Posts: 2374
- Joined: Tue Jun 30, 2009 8:12 am
- Location: South Jordan, UT, USA
Re: Can't access ward map
I've seen the problem once yesterday and twice today. Today both times I was able to refresh the page and then it worked.
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- Senior Member
- Posts: 2052
- Joined: Tue May 22, 2012 1:52 pm
- Location: California, USA
Re: Can't access ward map
I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.
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- Church Employee
- Posts: 3025
- Joined: Mon Feb 09, 2009 4:55 pm
- Location: Riverton, Utah
Re: Can't access ward map
There was some downtime this afternoon to finish some database maintenance. We're wrapping up the last of the work and things should be stabilizing.mevans wrote:I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.