Windows 10 Upgrade - MLS will launch but all user data is gone

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
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andrewlarsen
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Joined: Tue Oct 20, 2015 10:45 pm

Windows 10 Upgrade - MLS will launch but all user data is gone

#1

Post by andrewlarsen »

One of the wards in our stake is experiencing a problem with MLS following the Windows 10 upgrade. MLS will launch but none of the users are able to log in. The list of users is blank; somehow all of the user data appears to be gone.

Has anyone else experienced this or know of a resolution?

Thanks!
Andrew Larsen
Stake Clerk
Kaysville Utah Central Stake
russellhltn
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Location: U.S.

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

#2

Post by russellhltn »

That's been a common failure long before Win10 showed up.

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craiggsmith
Senior Member
Posts: 851
Joined: Sun Sep 12, 2010 3:14 pm
Location: South Jordan, Utah

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

#3

Post by craiggsmith »

Maybe MLS was open when it did the upgrade and it didn't wait for it to shut down properly?

I have a hard time getting people to exit out and log off when they're done.
Craig
South Jordan, UT
andrewlarsen
New Member
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Joined: Tue Oct 20, 2015 10:45 pm

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

#4

Post by andrewlarsen »

Thank you for your replies.
b_parriet
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Location: Toledo Ohio

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

#5

Post by b_parriet »

That is a common bug that occurs when you leave MLS running when you receive a system update. My guess is a reinstall of MLS should take care of the issue.
craiggsmith wrote:Maybe MLS was open when it did the upgrade and it didn't wait for it to shut down properly?

I have a hard time getting people to exit out and log off when they're done.
Assistant Stake Technology Specialist
Toledo Ohio Stake
Toledo Second Ward
jdlessley
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Location: USA, TX

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

#6

Post by jdlessley »

b_parriet wrote:That is a common bug that occurs when you leave MLS running when you receive a system update. My guess is a reinstall of MLS should take care of the issue.
You are most likely correct about MLS running during an update. In all likelihood the update rebooted (shut down) Windows with MLS running. This has the potential to cause MLS database corruption.

Reinstalling MLS will not correct this database corruption. The solution(s) available have already been suggested by russellhltn several posts earlier in this thread. The link in that thread is to the wiki article to recover lost usernames in MLS caused by improper shutdown of MLS. It is important to follow the three recommended recovery procedures in the order provided. I have found recovery Option A to work in most cases.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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