Updating LDS Account Information

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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rghill9
New Member
Posts: 1
Joined: Sat Feb 23, 2019 11:41 am

Updating LDS Account Information

#1

Post by rghill9 »

As the Pagedale Branch Clerk, I have been asked by a young female member to inquire about how she can access her LDS account after she had her name changed. Her member number is still the same and she uses the same password, but is denied access because of her name change. Everything is the same except her name. Her records show the corrected name, but the LDS account system fails to recognize her and denies access. What does she need to do to gain access to her account? Your expeditious response is appreciated. Email response to: [REMOVED]
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Updating LDS Account Information

#2

Post by russellhltn »

Make sure she's logging into her account with her old username. Just because her name updates doesn't change the user name.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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rmrichesjr
Community Moderators
Posts: 3827
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Updating LDS Account Information

#3

Post by rmrichesjr »

Perchance is it the directory web app she's trying to go to after signing in? If so, there has been a problem with the new directory web app that in some cases has locked the user into an infinite loop of signing in and getting redirected to the sign-in page. I'm told the directory web app has reverted from the new one back to the old one.

As usual with strange symptoms with LDS Account and/or the Church websites, deleting relevant cookies and clearing the browser cache can sometimes make the odd symptoms go away.
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