Can not get in to my account at all

[Coalcat101]

Every time I try to log in to my account on my phone, it immediately kicks me out after a second or two. My bishop and I have been trying to get this to work for almost three weeks now and it is incredibly frustrating. If i have to make a new account I will but this is crazy.

[russellhltn]

How are you trying to access using your phone? Web browser (make sure cookies are enabled), or via an app like LDS Tools or Gospel Library?

[ABuck1954]

I have had my account for years and log in numerous times a week.....I prepare the Sunday Bulletin for my Ward (20 years now). Yesterday, I was not able to sign in to check our Directory and Calendar. Do I need to create a new account? I miss the website desperately.

Thank you for your assistance.
Alice Sholar Buck
Goldsboro II Ward
Goldsboro, NC

[davesudweeks]

I have had my account for years and log in numerous times a week.....I prepare the Sunday Bulletin for my Ward (20 years now). Yesterday, I was not able to sign in to check our Directory and Calendar. Do I need to create a new account? I miss the website desperately.

Thank you for your assistance.
Alice Sholar Buck
Goldsboro II Ward
Goldsboro, NC

We (my wife and I) were seeing some unusual behavior on the web site yesterday with both our accounts, but they seem to be back to normal today. You should not need to do anything with your account. If there are server issues, the only thing you can do is try again later.

Keep in mind that this forum is unofficial user-to-user tech support and is not an official help line for the church. Official help is via a feedback link on any of the church's web pages or via the help feature in a church app.