Account issues

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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ashdalt17
New Member
Posts: 1
Joined: Thu Nov 29, 2018 8:56 pm

Account issues

#1

Post by ashdalt17 »

Hi, I recently got married and then baptized. I had an account under my maiden name Ashlee Dalton as a friend on Lds.org. I got my temple recommend with my membership record number on it and tried to add it to my account but it didn’t work because my last name is different than the last name on my previous account. Then I tried to just create a new account with the mrn attached and it didn’t work because my birthday is the same and my email on both accounts. Then I tried changing the last name on my previous account and it wouldn’t let me because an account now exists with the same name. Please help I really want to access Lds tools. Thank you.
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Account issues

#2

Post by jdlessley »

Work with your ward clerk who can contact the Global Service Center (GSC) on your behalf.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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