Need Help to reset son's account to email
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- New Member
- Posts: 5
- Joined: Sun Sep 16, 2012 9:47 am
Need Help to reset son's account to email
My son has created a new LDS user account via Family Search. But he is unable to use it to log into LDS.org, because his Membership Record Number# is connected to an older account that is connect to his mother's email address. That makes it impossible to do any username/password recovery, because it responds with mother's user info. We need help to move his MRN # to the new username. Ward Clerk does not have sufficient admin rights to reset this.
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- Senior Member
- Posts: 3908
- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: Need Help to reset son's account to email
There is a recovery option that uses MRN and birthdate. You should be able to use that to reset the password and email address on the older account. However, if that doesn't work you'll need to ask you ward clerk to help you get in contact with the global service center.