Unable to change email
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- New Member
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- Joined: Thu Aug 16, 2018 5:48 pm
Unable to change email
I can't get in to the Donations page, as I have been doing for several months now, because somehow the email got deleted from my account settings. Now, when I try to go to https://ldsaccount.lds.org/contactInformation and add my email, clicking "Save" doesn't do anything.
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- Community Administrator
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- Location: U.S.
Re: Unable to change email
What browser are you using? Some people have reported problems with Safari. Chrome seems to work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: Unable to change email
dido on the problem. on a recovery search with my e-mail, it brought up my wifes username, implying that maybe my email address got connected to her username. therefore it won't save the e-mail address when entered in contact settings. she tags on to my email. plus, her password won't work. hitting walls on every side. the wiki tech site inferred an edit feature on the LDS account page, didn't compute, couldn't find it. still stuck.
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- New Member
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Re: Unable to change email
same problem continued..... was able to get in with my wife's username and delete the e-mail in her contact settings. still can't save the e-mail settings in my contact settings, even after waiting several days for process. still unable to make donations.
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- Church Employee
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Re: Unable to change email
Have you tried adding your email via directory? I believe that they have connected those emails (maybe after a delay).
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- New Member
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Re: Unable to change email
So I had the ward clerk add my email to my account information. But when I try to log into "Donations" I still get an error saying that I don't have an email associated with my account.
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- Community Moderators
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Re: Unable to change email
I would give it a day for the email to propagate through the system, and if there is still a problem, either ask the clerk to help you contact the Global Service Center, or you send an email to onlinedonationsupport@ldschurch.org providing details and ask them to help you.wesleyrm76 wrote:I still get an error saying that I don't have an email associated with my account.
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- New Member
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- Joined: Thu Aug 16, 2018 5:48 pm
Re: Unable to change email
Thank you, it did take a day to start working.