Unable to change email

[wesleyrm76]

I can't get in to the Donations page, as I have been doing for several months now, because somehow the email got deleted from my account settings. Now, when I try to go to https://ldsaccount.lds.org/contactInformation and add my email, clicking "Save" doesn't do anything.

[russellhltn]

What browser are you using? Some people have reported problems with Safari. Chrome seems to work.

[gwhogg]

dido on the problem. on a recovery search with my e-mail, it brought up my wifes username, implying that maybe my email address got connected to her username. therefore it won't save the e-mail address when entered in contact settings. she tags on to my email. plus, her password won't work. hitting walls on every side. the wiki tech site inferred an edit feature on the LDS account page, didn't compute, couldn't find it. still stuck.

[gwhogg]

same problem continued..... was able to get in with my wife's username and delete the e-mail in her contact settings. still can't save the e-mail settings in my contact settings, even after waiting several days for process. still unable to make donations.

[jonesrk]

Have you tried adding your email via directory? I believe that they have connected those emails (maybe after a delay).

[wesleyrm76]

So I had the ward clerk add my email to my account information. But when I try to log into "Donations" I still get an error saying that I don't have an email associated with my account.

[lajackson]

I still get an error saying that I don't have an email associated with my account.

I would give it a day for the email to propagate through the system, and if there is still a problem, either ask the clerk to help you contact the Global Service Center, or you send an email to onlinedonationsupport@ldschurch.org providing details and ask them to help you.

[wesleyrm76]

Thank you, it did take a day to start working.