Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Rvalega2
New Member
Posts: 1
Joined: Mon Mar 11, 2019 2:14 pm

Re: Unable to sign in after password reset

Postby Rvalega2 » Mon Mar 11, 2019 2:15 pm

i am still getting access denied

Ngamakol61
New Member
Posts: 1
Joined: Fri Apr 12, 2019 2:49 pm

Re: Unable to sign in after password reset

Postby Ngamakol61 » Fri Apr 12, 2019 2:52 pm

Unable to sign up after password reset do

celticwelsh
New Member
Posts: 1
Joined: Thu May 02, 2019 2:36 pm

Re: Unable to sign in after password reset

Postby celticwelsh » Thu May 02, 2019 2:40 pm

When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

scgallafent
Church Employee
Church Employee
Posts: 1996
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Unable to sign in after password reset

Postby scgallafent » Thu May 02, 2019 4:20 pm

celticwelsh wrote:When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

You have another account that is associated with your membership record. Start with the instructions here: https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=92&t=30383#p187433. If that doesn't work, you will need to ask your ward clerk to contact the Global Service Center for assistance.


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