Account Personal Info Requires Country but no Country Option Exists

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Post Reply
MelmothWanderer
New Member
Posts: 1
Joined: Wed May 30, 2018 4:45 pm

Account Personal Info Requires Country but no Country Option Exists

#1

Post by MelmothWanderer »

My LDS account personal information section requires that I choose a country, but no country option is available to choose. There is no drop-down list or place where I can input my country. I have been trying to update my lds.org account and I cannot do this because I cannot get past the personal information section. Is this a bug that will be resolved soon or am I the only person with this issue?
dale.breckon
New Member
Posts: 1
Joined: Wed May 30, 2018 7:26 pm

Re: Account Personal Info Requires Country but no Country Option Exists

#2

Post by dale.breckon »

I just experienced the same problem. I guess I'll buy my white shirts downtown!
User avatar
sbradshaw
Community Moderators
Posts: 6252
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
Contact:

Re: Account Personal Info Requires Country but no Country Option Exists

#3

Post by sbradshaw »

Have you tried on a different web browser or computer?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
rjheaper
New Member
Posts: 1
Joined: Mon Oct 10, 2016 4:16 pm

Re: Account Personal Info Requires Country but no Country Option Exists

#4

Post by rjheaper »

This is a legitimate bug. The field/drop down box for Country doesn't exist...just the label "Country" in red lettering. I tried Chrome and Microsoft Edge - both do the same.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account Personal Info Requires Country but no Country Option Exists

#5

Post by russellhltn »

I think the county comes from from the membership record based on your current address. I've never seen were that field was editable. I'm not sure why it would be blank unless your records are parked in "address unknown".

I'd suggest checking with your ward clerk to make sure your records are in the local ward.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
msd360
New Member
Posts: 15
Joined: Tue Sep 23, 2008 9:57 am
Location: Vancouver, WA USA
Contact:

Re: Account Personal Info Requires Country but no Country Option Exists

#6

Post by msd360 »

I have this same problem, and I have been in the same ward for 30 years. I know my address is correct as it shows up on the map. The problem is not that the field is not editable, but it is apparently required and not available.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account Personal Info Requires Country but no Country Option Exists

#7

Post by russellhltn »

msd360 wrote:I have this same problem, and I have been in the same ward for 30 years. I know my address is correct as it shows up on the map. The problem is not that the field is not editable, but it is apparently required and not available.
I'd suggest asking the ward clerk/ward membership clerk to contact support. It might be something not recorded right on your record that he has to fix, or it may require opening a support issue with the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
GFDuncan
New Member
Posts: 2
Joined: Wed Mar 22, 2017 10:34 pm

Re: Account Personal Info Requires Country but no Country Option Exists

#8

Post by GFDuncan »

I have encountered the same problem. I checked my record in LDS Tools and everything looks correct. There seems to be a software problem. I have also found that I can't log on to the online store to purchase garments. I get an error message stating that my user name or password is incorrect.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account Personal Info Requires Country but no Country Option Exists

#9

Post by russellhltn »

Again, I'd suggest working with your ward clerk. I've never seen the country field to be editable by members.

You can't edit you home address, so there's no reason why the church would give you the ability to edit the country. When you move, you have to go though the ward to get the address updated.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
msd360
New Member
Posts: 15
Joined: Tue Sep 23, 2008 9:57 am
Location: Vancouver, WA USA
Contact:

Re: Account Personal Info Requires Country but no Country Option Exists

#10

Post by msd360 »

As suggested, I contacted my ward clerk, who confirmed there was no problem with my record. He also went the extra mile and attempted to resolve the problem with Global Service, who asked to take a call directly from me to assist. By the time I was able to receive the response and contact Global Service, the problem had vanished, apparently through no effort by either party. For due diligence, I confirmed using multiple platforms the problem before posting here, and again before contacting my ward clerk, and also enlisted another party to confirm the problem was with my account and not system wide. I also provided a screen shot for evidence to the ward clerk which would not be appropriate here.

I do as always appreciate your rapid responses.
Post Reply

Return to “Church Account”