Page 1 of 1
Two-step verfication with new cell number
Posted: Thu May 17, 2018 7:15 am
by sisterryser
I've changed my cell phone number and can't log into my account to update because the two-step verification code is going to my old number. Please advise.
K Ryser
Re: Two-step verfication with new cell number
Posted: Thu May 17, 2018 4:27 pm
by LariCamargo
I'm having the same problem, please help me!!!
Re: Two-step verfication with new cell number
Posted: Fri May 18, 2018 9:46 am
by sisterryser
Is there a phone number we can call please? I thought this would be a quick fix.
Re: Two-step verfication with new cell number
Posted: Sun May 20, 2018 12:53 pm
by sisterryser
I can't use the LDS authenticator app because everything is locked into my old phone number. Please advise.
Re: Two-step verfication with new cell number
Posted: Sun May 20, 2018 2:20 pm
by lajackson
sisterryser wrote:I can't use the LDS authenticator app because everything is locked into my old phone number. Please advise.
I would suggest you contact your ward clerk and ask him to call the Global Service Center on your behalf requesting that twp-step authentication be turned off on your account. You should then be able to change your contact number and move forward again if you wish to do so.
Also, if you enter two-step in the Search LDSTech Forum box and press enter . . .
Re: Two-step verfication with new cell number
Posted: Thu May 31, 2018 1:53 pm
by sisterryser
Our ward clerk was not allowed to resolve account services; the member needs to do so. I called (855) 537-4357 and they fixed my problem. Thank you!
Re: Two-step verfication with new cell number
Posted: Tue Jul 03, 2018 10:29 am
by rdasante
I have moved to a new country and no longer have access to my old phone number. I cannot call GSC either. Could I send an email to someone?