Two Step Verification

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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ERHaroldsen
New Member
Posts: 4
Joined: Tue Jan 23, 2018 8:47 am

Two Step Verification

#1

Post by ERHaroldsen »

We have two different people that at alternate times have to sign into the same account. Is there a way to have two different cell phones number used for verification? Frequently, the person at the office is asked for the verification number which gets sent to the person who is away from the office. That means it is necessary to contact that person and ask for the number. Usually, this can't be done in time, so everything stops.

Earlier, I asked what can be done if a person doesn't have a cell phone. The response was that they should use their iPod touch, iPad, Android tablet, newer Kindle Fire, or newer Chromebook. If a person doesn't own a cell phone, what are the chances that they will have one of these other electronic devices? What happens when a person goes on vacation? Are they required to leave their cell phone back in the office?
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Two Step Verification

#2

Post by russellhltn »

ERHaroldsen wrote:We have two different people that at alternate times have to sign into the same account.
That's not the way LDS Account is designed to be used. Each person has their own account and only they access it. The access granted to that account is based on what calling that person has.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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