My MRN has been attached to a different account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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rgell71
New Member
Posts: 1
Joined: Sat Jul 22, 2017 5:57 pm

My MRN has been attached to a different account

#1

Post by rgell71 »

I received a message that my MRN was attached to a different account and I can't get access to my ward directory and it's not added to my tithing slips
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russellhltn
Community Administrator
Posts: 34490
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: My MRN has been attached to a different account

#2

Post by russellhltn »

Odds are that it's an account you've created for something else - such as FamilySearch.

At the sign in screen, click the "forgot" link and use the MRN and birthdate option to recover the username for that account. If you've forgotten the password, you can do the same to reset the password.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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