User name not valid?
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- New Member
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User name not valid?
I am getting a message that my user name is not a valid user name when I try to sign in. When I have it resend me my user name it sends me the one I am trying to sign in with.
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- New Member
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Re: User name not valid?
It seems to be working fine on the web site it is just in the app that it doesn't work
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- Community Administrator
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Re: User name not valid?
Which app? Note that if you don't have a MRN attached to your account, some things like LDS Tools isn't going to work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: User name not valid?
The Family Tree App. I set up my username and password on the app and if I ask it to send me my password it sends me the one I am trying to sign in with and if I ask to be sent a new password it asks for my username and then tells me it isn't a valid username.
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Re: User name not valid?
Can you log into FamilySearch ok?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: User name not valid?
I have just had the same problem - I have literally signed up with my new user name (confirmed twice in a text msg) and the website will not accept it. It will not accept the password either, and the password recovery is not working.
I'm a little frustrated as I have been sitting here for half an hour trying to get into my newly created account
Why won't my user name work or my password? I know they're right!
I'm a little frustrated as I have been sitting here for half an hour trying to get into my newly created account
Why won't my user name work or my password? I know they're right!
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- Community Administrator
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Re: User name not valid?
Give it time. From what I've seen, things don't sync between the different sides that fast. Give it a rest for awhile and see if it works later.Ambz27 wrote:I have literally signed up with my new user name (confirmed twice in a text msg) and the website will not accept it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: User name not valid?
How much time do you think? It is the next day and still not working. I powered my phone off last night, which I always do, so that's not it.
- aebrown
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Re: User name not valid?
That doesn't sound right. FamilySearch will NEVER send you your password. There are options for resetting your password, but you will not see your password in any email or text message or any other way.Jnelkay64 wrote:The Family Tree App. I set up my username and password on the app and if I ask it to send me my password it sends me the one I am trying to sign in with