Posted: Wed Aug 15, 2012 8:31 pm
Alan, didn't mean to avoid the help offered. Here's what we just tried again, with the same results:
1. ldsaccount.lds.org;
2. Can't Sign In;
3. How do I recover my user name;
4. Check "I don't have/remember my e-mail";
5. Are you a member? Yes;
6. Enter the member's MRN, date of birth;
7. Enter the Captcha word;
8. Clicked Recover My User Name;
9. Pop up window appears "Is this you" with members name and birhdate;
10. Click yes;
11. Next screen provides lastname, firstname, (username), then the old email address, and ONE button Keep Email Address.
That's the consistent result I have been receiving with these instructions.
Repeating the process with my membership info, I get similar results, with a SECOND button ("Change email address").
Thanks.
1. ldsaccount.lds.org;
2. Can't Sign In;
3. How do I recover my user name;
4. Check "I don't have/remember my e-mail";
5. Are you a member? Yes;
6. Enter the member's MRN, date of birth;
7. Enter the Captcha word;
8. Clicked Recover My User Name;
9. Pop up window appears "Is this you" with members name and birhdate;
10. Click yes;
11. Next screen provides lastname, firstname, (username), then the old email address, and ONE button Keep Email Address.
That's the consistent result I have been receiving with these instructions.
Repeating the process with my membership info, I get similar results, with a SECOND button ("Change email address").
Thanks.