2 Factor Auth does not show QR code for syncing with 3rd party authentication app

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
hrfarley
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Joined: Thu May 29, 2014 7:59 am

2 Factor Auth does not show QR code for syncing with 3rd party authentication app

Postby hrfarley » Wed Jun 12, 2019 8:02 pm

Hi. I tried to enable 2 Factor Auth on my account. However, I am brought immediately to the TWO-STEP VERIFICATION
Using Third-Party Authenticator App on Your Mobile Device page (see attachment), but I never got to the QR code where I could connect my account in my app. Also I can still sign in with my name + password and no 2-factor auth. It's like I'm in a state where I don't have 2 Factor Auth, but it thinks I have already scanned the QR code with my authentication app on my phone. What is going on with this? How do I get out of this state?
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