Need Help to reset son's account to email

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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MainTour
New Member
Posts: 5
Joined: Sun Sep 16, 2012 9:47 am

Need Help to reset son's account to email

#1

Post by MainTour »

My son has created a new LDS user account via Family Search. But he is unable to use it to log into LDS.org, because his Membership Record Number# is connected to an older account that is connect to his mother's email address. That makes it impossible to do any username/password recovery, because it responds with mother's user info. We need help to move his MRN # to the new username. Ward Clerk does not have sufficient admin rights to reset this.
eblood66
Senior Member
Posts: 3907
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: Need Help to reset son's account to email

#2

Post by eblood66 »

There is a recovery option that uses MRN and birthdate. You should be able to use that to reset the password and email address on the older account. However, if that doesn't work you'll need to ask you ward clerk to help you get in contact with the global service center.
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