Adding my MRN number

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Brian02251987
New Member
Posts: 1
Joined: Thu Jan 11, 2018 6:31 pm

Adding my MRN number

Postby Brian02251987 » Thu Jan 11, 2018 6:34 pm

Hello,

I have recently been baptized into the church and I have my #MRN. I have put it with hyphens into the required box and my birth date. However I am being aloud to add it. The system is saying either my # or birth date is incorrect. Could someone assist me with this issue?

Regards,

Brian Harrison

rmrichesjr
Community Moderators
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: Adding my MRN number

Postby rmrichesjr » Thu Jan 11, 2018 7:06 pm

First, congratulations on your recent baptism! Second, this is a user-to-user forum, not an official help desk, so there's most likely nobody in this forum who can directly solve things for you. However, here are a few options that should be of some help:

Your ward clerk should be able to help. He can verify that all relevant copies of your MRN and birth date match up. An error in any of several places could be the cause of the problem. I think I'd suggest trying the ward clerk first.

A self-service option would be to go the official LDS Account support page. There is a pointer to it in the first post in this forum:

https://tech.lds.org/forum/viewtopic.php?f=92&t=30383

The support page itself is here:

https://ldsaccount.lds.org/help/showAllQuestions

jonesrk
Senior Member
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Adding my MRN number

Postby jonesrk » Fri Jan 12, 2018 11:39 am

I would also try entering your MRN without the hyphens and see if that helps.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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