Transferring Ancestry Membership?

Discussions around Genealogy technology.
Lyndavargas
New Member
Posts: 2
Joined: Thu Mar 08, 2018 11:50 am

Transferring Ancestry Membership?

Postby Lyndavargas » Wed May 09, 2018 3:51 pm

Long ago I had my free Ancestry membership associated with an account with my work email instead of my home email. (Long story why there are two accounts - let's just say it was an ID10T problem. :roll:) I tried to "cancel" my free membership on Ancestry, but when I tried to associate it again from the link on Family Search, it says it is already associated with an ancestry account. Maybe it just needs an overnight run to clear out? Can anyone tell me how to transfer the free membership from one Ancestry account to another (to the Ancestry account associated with my LDS account.)

russellhltn
Community Administrator
Posts: 24184
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Transferring Ancestry Membership?

Postby russellhltn » Wed May 09, 2018 4:07 pm

Just as a guess, I'd think the answer would be to contact Ancestry and have them merge the accounts.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Lyndavargas
New Member
Posts: 2
Joined: Thu Mar 08, 2018 11:50 am

Re: Transferring Ancestry Membership?

Postby Lyndavargas » Wed May 09, 2018 8:58 pm

I called Ancestry and the rep only suggested inviting each of the accounts to be an “Editor” on the other. She said they can’t merge them. :? Thanks, though!


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