Airprint

Discussions about setup, operation, and maintenance of these devices in meetinghouses other than a FHC
techgy
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Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Airprint

Postby techgy » Sun Nov 12, 2017 9:24 am

Does anyone know if Apple's Airprint is being blocked at the firewall?
I have a Bishop who has been able to print using this feature on a printer he purchased for his ward.
When the firewalls were recently reset that capability disappeared.

slmsz20
Member
Posts: 64
Joined: Sun Jul 06, 2008 1:00 pm
Location: United States, Utah, Logan

Re: Airprint

Postby slmsz20 » Sun Nov 12, 2017 11:50 am

The access points can sometimes "bug out" on the airprint packets. The quickest way to recover is to reset the access points in the building (sometimes using technology manager to disable/enable will work as well). The church technology people have stated they do not officially support Airprint, so they will be of no hope for troubleshooting.

The Airprint bug only happens over wireless, if you plug a laptop into the ethernet network, the printers come right up regardless of wireless printing issues.

One tip. Make sure the "wireless" printer is physically plugged into the network (you may need to use a switch in the clerk's office). Stay away from wireless only printers (the cheaper consumer ones do not have ethernet ports).

Facilities will not install additional network jacks in clerks/Bishops offices by default (mileage may vary depending on your FM manager).
Android devices do not experience the airprint bug as they connect directly to the printers via printer apps (HP, Xerox, etc...). They will have a narrower support of printers though, as not all printers support the Manufacture's Printing App.

russellhltn
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Posts: 22728
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Airprint

Postby russellhltn » Sun Nov 12, 2017 11:53 am

I'd check the IP address. If it was set for static, it might be outside the network with the new firewall.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techgy
Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Airprint

Postby techgy » Sun Nov 12, 2017 7:25 pm

Thanks for the help and information.
We're going to add a switchfor the printer and put it on to the hardline.
At the moment , after a reset yesterday, Airprint is back again.


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