Family Search Tree app on iPhone
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- New Member
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Family Search Tree app on iPhone
I recently switched from an android to an iPhone. I downloaded the family search tree app from the App Store. When I try to logon it tells me that username or password is incorrect. I know my password is correct and I can log onto the app on my tablet and I can logon to it on my computer. I deleted the app and reinstalled it. It still will not work. Any suggestions?
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- Community Administrator
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Re: Family Search Tree app on iPhone
Are there any odd characters in the password? Such as punctuation?
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- New Member
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Re: Family Search Tree app on iPhone
Yes. They work on my other devices. Do they not work on IOS?
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- Community Administrator
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Re: Family Search Tree app on iPhone
That would be my guess why it doesn't work.suzettesipple wrote:Do they not work on IOS?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.