Cancelled Recommend Book Error ??

Use this forum to discuss issues that are not found in any of the other clerk and stake technology specialist forums.
Post Reply
ranckjl
New Member
Posts: 1
Joined: Wed Feb 15, 2017 7:01 am

Cancelled Recommend Book Error ??

#1

Post by ranckjl »

I am the Bishop of a YSA ward. A while ago, I noted that the Book 2 recommend book was getting a little low so I ordered a new book 2. After several months, the old book was used up and I issued two recommends for living ordinances from the new Book 2. After the folks met with the Stake President and had their recommends signed, when the Stake Clerk tried to activate the recommends the system gave him an error stating that the recommend book that the recommends had been issued from had been cancelled.

We've never seen anything like this before. How does a recommend book get cancelled? When we order these do we have to somehow "activate" the recommend book? We can't really find any information on this.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cancelled Recommend Book Error ??

#2

Post by russellhltn »

A similar thread here. The book does need to be activated, but I'm not sure of the procedure.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Post Reply

Return to “General Clerk Discussions”