Remote support/control software
Posted: Tue Dec 07, 2010 2:11 pm
From time to time it is useful to be able to control a machine remotely. An admin may need to reset a password or create a new user within MLS, or perhaps the STS is needed for a quick tutorial, config or troubleshoot for a relatively minor problem.
I wish to call your attention to a free (stake use falls under the non-commercial license, see below) solution that does not require any software to be installed on the record keeping machine.
http://www.teamviewer.com
This is how it works.
An account is created by whoever is going to be providing the support. Username, password, email address is all that is needed.
Let's say a ward clerk needs support for a machine. The clerk goes to http://www.teamviewer.com and clicks on the "download" link, scrolls down a bit and downloads the software next to "For the instant customer: TeamViewer QuickSupport"
A small application is downloaded and runs.
A window opens up and a session ID and password are displayed.
The clerk (who is going to receive the support) gives the session ID and password to the person who is going to remotely connect to the machine. That person, having logged into his teamviewer account already enters the ID/password (which are uniquely generated for every session) and a few seconds later has a remote desktop session started.
Nothing needs to be installed and it takes only a few seconds to establish the connection.
* NOTE - intra-stake support appears to be covered under the non-commercial license. The terms dictating the free use of the software are found at http://support.teamviewer.com/index.php ... icleid=213 and read as follows:
How exactly is 'private use' defined?
As private use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered within the context of the creation of an added value with some kind of financial compensation.
Examples for an indirect payment:
* a software company sells a software product for which it offers free support via TeamViewer
* teamwork among colleagues within a company
* use in associations and non-profit organizations with non-volunteer (i.e. paid) employees
* access to a company computer for work-related activities
In the abovementioned cases TeamViewer is used for creating an added value, the payment takes place indirectly through salaries or a combination of sales/support activities.
In any case, a use of TeamViewer with family and friends without any financial compensation is considered private use.
Article Details
Article ID: 213
Created On: 13 Sep 2010 14:17
I wish to call your attention to a free (stake use falls under the non-commercial license, see below) solution that does not require any software to be installed on the record keeping machine.
http://www.teamviewer.com
This is how it works.
An account is created by whoever is going to be providing the support. Username, password, email address is all that is needed.
Let's say a ward clerk needs support for a machine. The clerk goes to http://www.teamviewer.com and clicks on the "download" link, scrolls down a bit and downloads the software next to "For the instant customer: TeamViewer QuickSupport"
A small application is downloaded and runs.
A window opens up and a session ID and password are displayed.
The clerk (who is going to receive the support) gives the session ID and password to the person who is going to remotely connect to the machine. That person, having logged into his teamviewer account already enters the ID/password (which are uniquely generated for every session) and a few seconds later has a remote desktop session started.
Nothing needs to be installed and it takes only a few seconds to establish the connection.
* NOTE - intra-stake support appears to be covered under the non-commercial license. The terms dictating the free use of the software are found at http://support.teamviewer.com/index.php ... icleid=213 and read as follows:
How exactly is 'private use' defined?
As private use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered within the context of the creation of an added value with some kind of financial compensation.
Examples for an indirect payment:
* a software company sells a software product for which it offers free support via TeamViewer
* teamwork among colleagues within a company
* use in associations and non-profit organizations with non-volunteer (i.e. paid) employees
* access to a company computer for work-related activities
In the abovementioned cases TeamViewer is used for creating an added value, the payment takes place indirectly through salaries or a combination of sales/support activities.
In any case, a use of TeamViewer with family and friends without any financial compensation is considered private use.
Article Details
Article ID: 213
Created On: 13 Sep 2010 14:17