Remote support/control software

jsmack · #11

Stake wide we use logmein. It's free if you only want the remote control features but can get pricey if you are looking for more advanced feature sets such as file transfer or redirected printing. It's installed on all computers permanently so stake clerks can do remote support, preparation for audits and basic troubleshooting of other hardware such as wifi devices. We have a unit that would be an 18 hour drive if the road actually went that far and a couple others that are four hours away and find it absolutley invaluable.

sphester · #12

jsmack wrote:Stake wide we use logmein. It's free if you only want the remote control features but can get pricey if you are looking for more advanced feature sets such as file transfer or redirected printing. It's installed on all computers permanently so stake clerks can do remote support, preparation for audits and basic troubleshooting of other hardware such as wifi devices. We have a unit that would be an 18 hour drive if the road actually went that far and a couple others that are four hours away and find it absolutley invaluable.

Does this still work for you? I installed logmein on 2 computers at a ward unit and it loads etc but the software always says it can't connect to the servers. What is odd is I have used it before at another unit and this still works. The unit were it does not work has a cisco pic 501 and I can;t see how it is blocked given it work at another unit also with a pic501. The machines i have tried it on are xp service pack 2 and windows 7.

Does anyone have any ideas.

aebrown · #13

sphester wrote:Does anyone have any ideas.

I would think it more likely that it is the Sophos software firewall that is blocking it, rather than the PIX itself.

sphester · #14

Right,

Well it would be good for remote support but not to worry I will have to look at some of the other options talk about on the forums.

aclawson · #15

It still works. I just installed on two machines yesterday - one behind the new firewall, one behind a 501.

cordesa · #16

The Tech broadcast from June 2012 clarified that TEAMVIEWER is prohibited. Using the TEAMVIEWER in the church violates the EULA. Our Stake Tech Specialist alerted us to this fact yesterday, and it has been uninstalled. We were using to allow auxiliaries to enter HT/VT data without having to travel to the building each month. So for now - we are back to traveling on that. Nice that we have so much on LDS.ORG for the clerks - but the HT/VT should be a priority there.

johnshaw · #17

cordesa, a stake may use Teamviewer to manage Family History Computers, it is only the clerk computer that is prohibited.

These types of remote applications are written to traverse the traditional ports for http(80) and https(443) - for it not to be supported the church firewall would need to shut off access to the web, which doesn't seem likely.

russellhltn · #18

JohnShaw wrote:cordesa, a stake may use Teamviewer to manage Family History Computers, it is only the clerk computer that is prohibited.

The broadcast was talking about clerk computers, but it was specifically mentioned that using teamviewer in the church was against it's ELUA. So I can't see how it's allowable on the FHC computer. Nor can I see what advantage it would be to do that to a FHC computer. The only uses I can think of likely violate someone's ELUA.

TinMan · #19

RussellHltn wrote:...ELUA.

Is that that little thing that hangs down in the back of your throat and looks like a punching bag?

aclawson · #20

I use logmein - it works just as well.