RussellHltn wrote:The broadcast was talking about clerk computers, but it was specifically mentioned that using teamviewer in the church was against it's ELUA. So I can't see how it's allowable on the FHC computer. Nor can I see what advantage it would be to do that to a FHC computer. The only uses I can think of likely violate someone's ELUA.
When anyone calls for support on a family history computer they will install teamviewer and remote in to systems. Check this page. https://familysearch.org/remote/
Documentation exists in the familysearch help area indicating that STS are allowed to get an account on landesk to remote into computers. When I logged my request for access i was told to use teamviewer, and requested that they update their documentation.