New Lenovo m710q Clerk Computer Provisioning Quirks
Posted: Sat Mar 03, 2018 4:27 pm
I just replaced 5 of my clerk computers with the new Lenovo m710q (the super tiny ones) desktops. In doing so, I found some quirks to the LDS Provisioning profile and thought I'd write some annotations to the instructions for those setting up new clerk computers in the next few months, or at least while the image is the same.
If you follow along here:
https://www.lds.org/help/support/new-cl ... r?lang=eng (as of 3/3/2018. If the instructions, dated 8/22/2017, have changed, this post is likely irrelevant)
This is all under Step 2.
Section 7:
The Windows Post-install wizard screen that lets you choose what to install has a timeout of about 1 second. As soon as that screen comes up, immediately click on the text in the bottom left corner that says "Click here to stop the countdown" or something like that. You have to click on the text. Once that is paused, un-check the box next to LDSTheme. I think it's called that. Something about a theme and LDS. This program caused lots of issues on the two computers I set up before realizing how to prevent it from installing.
Once the computer actually starts provisioning, it'll run through a bunch of steps. One of the applications in the process will come up and ask you if you want to restart your computer. This is the application's installer, not the provisioning tool. If you say yes to that, your whole setup could be toast. (Note that I didn't actually say yes, but that's what I imagine would happen)
When the computer finishes installing and you can log in as the unit user, User Account Control will probably be in an awkward, broken state. (Probably from some broken registry entries) Try to open the Edge browser. If it says something about the local admin account can't open that, follow these steps:
1. Right click on the start button and open Control Panel
2. Click on User Accounts, and then User Accounts again
3. Click "Change User Account Control Settings"
4. Set the bar to the 3rd option from the bottom
5. Restart the computer
6. Repeat steps 1-3
7. Set the bar all the way to the bottom again
8. Restart the computer
The version of MLS that comes with the provisioning tool will be out of date. Before trying to launch MLS, go to https://mhtech.lds.org and download the latest version. Once it's installed, I had to do the following to get it to run:
1. Right click on the shortcut
2. Go to Advanced
3. Check "Run as Administrator"
4. Apply the settings
The image I had also didn't install Sophos so I had to download it and install it from the MHTech site as well. Make sure to check to see if Sophos was installed.
Anyway, I hope these instructions help others who have to replace clerk computers any time soon. I just spent 4 hours replacing these and figured since I'd gone through all the work already, I might as well post some instructions.
Good luck!
If you follow along here:
https://www.lds.org/help/support/new-cl ... r?lang=eng (as of 3/3/2018. If the instructions, dated 8/22/2017, have changed, this post is likely irrelevant)
This is all under Step 2.
Section 7:
The Windows Post-install wizard screen that lets you choose what to install has a timeout of about 1 second. As soon as that screen comes up, immediately click on the text in the bottom left corner that says "Click here to stop the countdown" or something like that. You have to click on the text. Once that is paused, un-check the box next to LDSTheme. I think it's called that. Something about a theme and LDS. This program caused lots of issues on the two computers I set up before realizing how to prevent it from installing.
Once the computer actually starts provisioning, it'll run through a bunch of steps. One of the applications in the process will come up and ask you if you want to restart your computer. This is the application's installer, not the provisioning tool. If you say yes to that, your whole setup could be toast. (Note that I didn't actually say yes, but that's what I imagine would happen)
When the computer finishes installing and you can log in as the unit user, User Account Control will probably be in an awkward, broken state. (Probably from some broken registry entries) Try to open the Edge browser. If it says something about the local admin account can't open that, follow these steps:
1. Right click on the start button and open Control Panel
2. Click on User Accounts, and then User Accounts again
3. Click "Change User Account Control Settings"
4. Set the bar to the 3rd option from the bottom
5. Restart the computer
6. Repeat steps 1-3
7. Set the bar all the way to the bottom again
8. Restart the computer
The version of MLS that comes with the provisioning tool will be out of date. Before trying to launch MLS, go to https://mhtech.lds.org and download the latest version. Once it's installed, I had to do the following to get it to run:
1. Right click on the shortcut
2. Go to Advanced
3. Check "Run as Administrator"
4. Apply the settings
The image I had also didn't install Sophos so I had to download it and install it from the MHTech site as well. Make sure to check to see if Sophos was installed.
Anyway, I hope these instructions help others who have to replace clerk computers any time soon. I just spent 4 hours replacing these and figured since I'd gone through all the work already, I might as well post some instructions.
Good luck!