How Do I Delete an Invalid Family Member

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craigbates
New Member
Posts: 3
Joined: Tue Feb 06, 2018 7:39 pm

How Do I Delete an Invalid Family Member

#1

Post by craigbates »

I have a ward family that has an invalid family member associated with their family (verified). This has happened before and all I have had to do was delete that specific family member and it went away. This instance will not update. Every time I attempt to delete the invalid family member, it looks like it is deleting but then comes back as nothing happening and I cannot remove that invalid name for that family (their request). How do I make this happen on the records. Not trying to delete the member, just trying to delete the association to the invalid family. I do not have a record number for the invalid member and cannot look it up...gives me nothing...in a catch 22 on this.

Thanks
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How Do I Delete an Invalid Family Member

#2

Post by russellhltn »

Sounds like something might be a litte wonky. I'd suggest calling support and having them look it. Someone may need to fix the database directly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
craigbates
New Member
Posts: 3
Joined: Tue Feb 06, 2018 7:39 pm

Re: How Do I Delete an Invalid Family Member

#3

Post by craigbates »

Thanks, can you give me a link or phone number for support...I am having trouble finding that.
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How Do I Delete an Invalid Family Member

#4

Post by russellhltn »

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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