Need help with records

Discuss basic duties of stake and ward clerks, including where to begin.
wjboren
New Member
Posts: 4
Joined: Fri Dec 14, 2012 5:50 am

Re: Need help with records

Postby wjboren » Sat Mar 11, 2017 10:45 pm

Membership record change in marriage status. I received error message when I tried to change the status to annulment.

russellhltn
Community Administrator
Posts: 22027
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Need help with records

Postby russellhltn » Sun Mar 12, 2017 2:30 am

wjboren wrote:Membership record change in marriage status. I received error message when I tried to change the status to annulment.


What was the error message? Were you using the MLS program on the clerk computer, or the LCR web page? Are you the bishop, ward clerk, or membership clerk? Other callings might give the illusion that you can change the record, but are likely to be blocked by the back end.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

wjboren
New Member
Posts: 4
Joined: Fri Dec 14, 2012 5:50 am

Re: Need help with records

Postby wjboren » Mon Mar 20, 2017 7:59 pm

The error message was cant be recorded at this time. try again later. I am working in LCR as the membership clerk. Stake clerk called the church and they said the problem was the box was not marked as me being set apart. I marked the box still the same error message comes up when I go to save the change for the annulment.

russellhltn
Community Administrator
Posts: 22027
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Need help with records

Postby russellhltn » Mon Mar 20, 2017 8:24 pm

wjboren wrote:The error message was cant be recorded at this time. try again later. I am working in LCR as the membership clerk. Stake clerk called the church and they said the problem was the box was not marked as me being set apart. I marked the box still the same error message comes up when I go to save the change for the annulment.

Call the CHQ and ask again. Obviously their theory about not being set apart was wrong.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

eblood66
Senior Member
Posts: 2341
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Need help with records

Postby eblood66 » Mon Mar 20, 2017 8:28 pm

wjboren wrote:The error message was cant be recorded at this time. try again later.

That sounds like either there was a server problem that is just temporary or there is a bug in LCR that is showing up in connection with that record or perhaps a data problem with that record.

wjboren wrote:Stake clerk called the church and they said the problem was the box was not marked as me being set apart.

I don't know why they would say that. The 'set apart' flag has never had any affect on rights in church systems.

wjboren wrote: I marked the box still the same error message comes up when I go to save the change for the annulment.

Assuming the problem is still happening in a few days, I think you need to contact local unit support and ask them to look into it further or ask them to make the change.

golark
New Member
Posts: 1
Joined: Thu Mar 23, 2017 5:57 pm

Re: Need help with records

Postby golark » Thu Mar 23, 2017 6:00 pm

I'm a brand new Ward Clerk in a newly minted ward. I don't know how to change the birth date on some records that are wrong. Where do I go to change
them?

eblood66
Senior Member
Posts: 2341
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Need help with records

Postby eblood66 » Fri Mar 24, 2017 4:27 am

golark wrote:I'm a brand new Ward Clerk in a newly minted ward. I don't know how to change the birth date on some records that are wrong. Where do I go to change
them?

Go to LCR (https://clerk.lds.org) , select Membership > Member List from the menu, find and click on the person, click on the View Member Profile button and then click on the pencil icon on the right side of the screen next to the personal details under the Individual tab. After editing the appropriate information click Save.


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