Getting Tickets for Choir Christmas Concert with Kristen Chenoweth

Discuss ideas and suggestions around the Church website.
Post Reply
robsabey
New Member
Posts: 3
Joined: Sat Oct 20, 2018 11:39 am

Getting Tickets for Choir Christmas Concert with Kristen Chenoweth

#1

Post by robsabey »

Tried to get tickets for the Christmas Concert this year. The user experience could have been a lot better. The instructions to get to the link to buy tickets were completely wrong. It said go to http://www.lds.org/events on 10/20/18 at 10 AM MDT and you'd be able to buy tickets. My wife and I sat there refreshing that page, expecting an event to appear just like the two temple open houses and the First Pres. Fire side - not so. We learned from friends who managed to get tickets that there was a little link off to the side of the page advertising the event - the same page that told you to go to http://www.lds.org/events - and THAT was the link that appeared at 10 AM and took you to where you could attempt to reserve tickets.

So if you actually read the article, you were led to the wrong place. Rather, if you just kept refreshing that article, you saw the link appear. The lds.org web designers need to get their acts together. That was a hugely disappointing experience for my wife and I. We were prepared ahead of time with the ticket account, and had http://www.lds.org/events up prior to 10 AM and kept refreshing it, expecting an event to appear for the Choir Christmas Concert. Next year can you please have the user experience actually match the instructions?
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Getting Tickets for Choir Christmas Concert with Kristen Chenoweth

#2

Post by jdlessley »

robsabey wrote:Next year can you please have the user experience actually match the instructions?
This is a user-to-user forum. We as users have no more capability to contact the people responsible than you do.

For the issue to get to those who can look into the issue we always recommend you use the feedback link found at the bottom of the LDS.org page you experienced the issues. Due to the amount of traffic through the LDS.org feedback you will most likely not get any personal contact response, or any response at all. But be assured your feedback will be routed to the right people.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
ehone
New Member
Posts: 1
Joined: Mon Oct 22, 2018 11:27 am

Re: Getting Tickets for Choir Christmas Concert with Kristen Chenoweth

#3

Post by ehone »

I had the same problem. I never did find the right link. I was already with my account and followed the instructions and never could figure out what link to go to. My son was trying and also had the same experience. Please, Please next year give better instructions!!
Post Reply

Return to “Main Church Website”