LDS.org account issue

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MonteLDS
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Posts: 9
Joined: Fri Feb 17, 2012 12:22 pm

LDS.org account issue

#1

Post by MonteLDS »

My father just got a tablet and I wanted him to take advantage of all that the church tools have to offer.
But ever since I made him an account on LDS.org we can't login.

kind of frustrating. just a little. a tiny bit.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#2

Post by russellhltn »

Can you log in with a PC? I've found some tablets don't works with all the tools.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
MonteLDS
New Member
Posts: 9
Joined: Fri Feb 17, 2012 12:22 pm

#3

Post by MonteLDS »

I can't login on the PC or tablet.
and when i try to reset the password it won't let me. saying check the user name
of course i know the user name is right because i still got the email saying my account was activiated
jdlessley
Community Moderators
Posts: 9860
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

#4

Post by jdlessley »

I would verify the username and not assume it has been set up correctly since a successful log on has not been accomplished yet. Go to LDS Account. Do not log on. Click "Can't Sign In". Under "Sign-in Issues" click "How do I recover my user name?". Provide the e-mail address used when the LDS Account was created to recover the user name. It will be sent to that e-mail address and you can verify it is being entered correctly.

You can also follow item 3 of the "Sign-in Issues" section to have a new verification e-mail sent to you. By following one or any of the three sign-in issues you should be able to resolve the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
KenRichins
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Posts: 189
Joined: Mon May 07, 2007 6:07 pm
Location: Live Oak, California, United States

#5

Post by KenRichins »

Did you activate the account by clicking the link in the e-mail? if not the account is deleted after 48 hours
MonteLDS
New Member
Posts: 9
Joined: Fri Feb 17, 2012 12:22 pm

#6

Post by MonteLDS »

i did click on the link i got in the email, and it told me congrats and sent me a 2nd email to tell me I am done..

i will try the "how to recover my user name" but i am sure its right :) bbs
KenRichins
Member
Posts: 189
Joined: Mon May 07, 2007 6:07 pm
Location: Live Oak, California, United States

#7

Post by KenRichins »

You can call 866 406-1830 and ask for assistance with your LDSAccount sign-in. BUT they will ONLY work with the account holder as it contains confidential information.
MonteLDS
New Member
Posts: 9
Joined: Fri Feb 17, 2012 12:22 pm

#8

Post by MonteLDS »

the recover user name idea, showed that I can't read-

his id had also contained a 4 digit number and 2 of them were mixed up.

USER ERROR. *sigh*
-thanks to everyone who read this and helped.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#9

Post by russellhltn »

I see you found the solution, but I'd caution that I've seen a significant time delay when changing the password before it becomes effective on different sites. You may just have to be patient and wait for the various church computers to talk with each other.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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