Tech Forum

Our clerk computer does not recognize any user. Cannot log in to MLS for tithing submission. Situation is unchanged for 2 weeks. The internet will allow me to log in to Chrome, LDS.org, so it is not an internet access issue, rather seems to be MLS only. No users come up under the search box.
thanks
Rodney Wells
[Moderator note: apparent personal contact information redacted]

Try this: Lost user names (MLS).

The reason I deleted/redacted the email address and phone number is because this is a public forum visible to anyone on the internet, even without an LDS Account. Also, because this is a user-to-user discussion forum, if the document already posted does not solve the problem, my suggestion would be to use the official help/support channels. IIUC, wards and branches contact stake clerks as the first level, and after that the Global Service Center.