Problem Printing Financial Statement

Discussions around using and interfacing with the Church MLS program.
craiggsmith
Senior Member
Posts: 766
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Problem Printing Financial Statement

Postby craiggsmith » Sun Jan 20, 2019 2:30 pm

A ward clerk in my stake is experiencing a problem printing a unit financial statement within MLS. It begins to generate and the progress bar gets about 2/3 way through but never completes. Any ideas?

Thanks.
Craig
STS
South Jordan, UT

eblood66
Senior Member
Posts: 3163
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Problem Printing Financial Statement

Postby eblood66 » Sun Jan 20, 2019 2:47 pm

I'd just print from LCR instead.

craiggsmith
Senior Member
Posts: 766
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Re: Problem Printing Financial Statement

Postby craiggsmith » Sun Jan 20, 2019 3:08 pm

Thanks, I suggested that and they'll try that later. Unfortunately since we STSs can't access anything in LCR (even though we're expected to support it) I wasn't sure if that was available.
Craig
STS
South Jordan, UT

craiggsmith
Senior Member
Posts: 766
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Re: Problem Printing Financial Statement

Postby craiggsmith » Sun Jan 27, 2019 2:41 pm

LCR works fine, but we still wonder why statements and invoices won't print within MLS. The issue is in the print dialog - the preview never finishes generating and the OK button is never highlighted. Oh well, just surprised no one has seen this issue. And no, rebooting didn't help.
Craig
STS
South Jordan, UT

davesudweeks
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Posts: 1325
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Problem Printing Financial Statement

Postby davesudweeks » Sun Jan 27, 2019 2:46 pm

craiggsmith wrote:LCR works fine, but we still wonder why statements and invoices won't print within MLS. The issue is in the print dialog - the preview never finishes generating and the OK button is never highlighted. Oh well, just surprised no one has seen this issue. And no, rebooting didn't help.


I wonder if it has to do with file size. I don't have any evidence, but it seems MLS struggles more with printing, say, the monthly financial report than it does with a single-page document. Ours this time was 127 pages, but I printed if from LCR before I checked MLS.

craiggsmith
Senior Member
Posts: 766
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Re: Problem Printing Financial Statement

Postby craiggsmith » Sun Jan 27, 2019 2:53 pm

Some of these were just single page IROPs. But the progress bar showed it was trying to generate 67M, which seems really weird. And it would get into the 50s, then suddenly go back to the 30s. We have really poor internet in that building, but we tried when no one else was on the network and it didn't help. And I would assume it has all the info it needs to generate it locally anyway.
Craig
STS
South Jordan, UT

jdlessley
Community Moderators
Posts: 7099
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Problem Printing Financial Statement

Postby jdlessley » Sun Jan 27, 2019 6:35 pm

Try downloading the PDF of the file and then opening the PDF document using Adobe Acrobat Reader and printing from that. I do this whenever I run into any printing problems of the MLS generated PDF documents.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

craiggsmith
Senior Member
Posts: 766
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Re: Problem Printing Financial Statement

Postby craiggsmith » Sun Mar 17, 2019 12:27 pm

It doesn't get that far, it's the generation of the PDF that has the problem. He has been printing from LCR but doesn't like it.
Craig
STS
South Jordan, UT

jdlessley
Community Moderators
Posts: 7099
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Problem Printing Financial Statement

Postby jdlessley » Sun Mar 17, 2019 1:44 pm

It would not hurt to install MLS over the top of the current installation. Doing this will replace certain MLS files that could have become corrupt.

Just make sure the clerk understands an over the top installation does not require MLS to be uninstalled. He downloads the MLS installer from the Help Center and then installs MLS with that installer to the same folder as the current installation.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

jonesrk
Church Employee
Church Employee
Posts: 1744
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Problem Printing Financial Statement

Postby jonesrk » Sun Mar 17, 2019 1:46 pm

craiggsmith wrote:It doesn't get that far, it's the generation of the PDF that has the problem. He has been printing from LCR but doesn't like it.

I'm guessing that at some point in the future LCR will be the only option. If there are things that aren't as good there it would be good to submit feedback to get it improved.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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