Page 1 of 1

Bookmark Problems

Posted: Mon Sep 17, 2018 1:46 pm
by achawk
Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda

Re: Bookmark Problems

Posted: Mon Sep 17, 2018 2:54 pm
by russellhltn
You might check and see if family members are using the Gospel Library App on a phone or tablet that's using your LDS login.

Re: Bookmark Problems

Posted: Tue Sep 18, 2018 12:42 pm
by sbradshaw
Do they look like duplicates of the same bookmark, or are they all different bookmarks?

Do you have the Gospel Library app installed on any devices? If so, are you also seeing all of the extra bookmarks there?

Re: Bookmark Problems

Posted: Thu Sep 20, 2018 7:14 pm
by achawk
I haven't shared my login info with anyone except my husband and he has his own. I do have the app but I haven't visited the any of the lessons etc. that are bookmarked nor have I bookmarked anything on the app from my phone. I really only use the bookmarks to keep track of where I am as I am going through previous General Conference talks. When I had looked before I didn't see any duplicates, just a bunch of different ones. Ensign articles, lessons from manuals, scriptures, topical guide, etc. I just switched the "New Experience" tab on and all the bookmarks I saw before were gone and new ones were there. There was a lot less so I just deleted them. I am going to leave the tab on and check it tomorrow and see if anything different happens. It is just weird because I wasn't even on the pages that are bookmarked recently, some of them I have never seen those pages before.

Re: Bookmark Problems

Posted: Sun Nov 18, 2018 12:34 pm
by kianscott2005
achawk wrote:Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda


I have a problem with the bookmarks, but it's not the exact same. If I save a bookmark and then reload the page, it deletes the bookmarks. I have tried multiple different things, but nothing does any good. I know that I'm signed into the account, but when they released the new update with the "New Experience" came out, my bookmarks haven't worked.

Re: Bookmark Problems

Posted: Mon Dec 10, 2018 3:02 pm
by arcanjos01
I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

Re: Bookmark Problems

Posted: Mon Dec 10, 2018 4:13 pm
by sbradshaw
arcanjos01 wrote:I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

Are you trying to get to the old study page (https://www.lds.org/study-tools?lang=eng) or the new one (Notes.LDS.org)?

Re: Bookmark Problems

Posted: Thu Dec 13, 2018 8:40 am
by arcanjos01
Thank you, I did not know the new site, it's working.