"New Experience" Toggle - error

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
mevans
Senior Member
Posts: 1679
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: "New Experience" Toggle - error

Postby mevans » Mon Dec 31, 2018 9:09 am

alanpark2 wrote:I have several members of my ward who are interested in transitioning to the new digital note-taking experience. However, as I'm taking notes, the content on the page will appear for a brief second, and the leave me with a blank screen. I tried clearing my cache and cookies. That seemed to work for a second, but then, only minutes later, it happened again. I'm not sure what to do.


Are you and members of your ward still having the issue? Since my previous report that they finally seem to have things working, I haven't encountered such problems; however, it's important to know if others are still having the issues. I've been able to study now for maybe 3 weeks using the New Experience almost always.

mevans
Senior Member
Posts: 1679
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: "New Experience" Toggle - error

Postby mevans » Mon Feb 04, 2019 7:21 am

Eeek! The problem is back. I can no longer this week's study assignment. I get the blank page again. I hope it gets fixed.

cynthianielsen
New Member
Posts: 4
Joined: Mon Dec 26, 2016 8:30 am

Re: "New Experience" Toggle - error

Postby cynthianielsen » Mon Feb 04, 2019 1:48 pm

I tried Chrome, Firefox, and Chrome incognito. "the screen flashes a lot and the desired content appears and disappears a few times. In the end, I may end up with a blank content area,"
I'm ending up with a blank content area. Incognito gave me the content. . . until I logged in.

mevans
Senior Member
Posts: 1679
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: "New Experience" Toggle - error

Postby mevans » Mon Feb 04, 2019 3:45 pm

I'm logged in and can see content now. Maybe they fixed something today.


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