Are you and members of your ward still having the issue? Since my previous report that they finally seem to have things working, I haven't encountered such problems; however, it's important to know if others are still having the issues. I've been able to study now for maybe 3 weeks using the New Experience almost always.alanpark2 wrote:I have several members of my ward who are interested in transitioning to the new digital note-taking experience. However, as I'm taking notes, the content on the page will appear for a brief second, and the leave me with a blank screen. I tried clearing my cache and cookies. That seemed to work for a second, but then, only minutes later, it happened again. I'm not sure what to do.
"New Experience" Toggle - error
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Re: "New Experience" Toggle - error
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Re: "New Experience" Toggle - error
Eeek! The problem is back. I can no longer this week's study assignment. I get the blank page again. I hope it gets fixed.
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Re: "New Experience" Toggle - error
I tried Chrome, Firefox, and Chrome incognito. "the screen flashes a lot and the desired content appears and disappears a few times. In the end, I may end up with a blank content area,"
I'm ending up with a blank content area. Incognito gave me the content. . . until I logged in.
I'm ending up with a blank content area. Incognito gave me the content. . . until I logged in.
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Re: "New Experience" Toggle - error
I'm logged in and can see content now. Maybe they fixed something today.
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Re: "New Experience" Toggle - error
I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?
Any fixes?
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Re: "New Experience" Toggle - error
There's a chance clearing your browser cache and deleting relevant cookies might help. No guarantee, but that's an odd enough symptom that it might. If not, please use the 'Feedback' button/link to report the problem to official channels.fkstewart3 wrote:I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?
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Re: "New Experience" Toggle - error
Have you taken any personal notes or just highlighted passages on any of the pages where you have problems? I have experienced issues where a personal note can cause the page to not render. The only way I've found to fix that is to go to the Notes page (My Account and Ward / My Account / Notes) and delete the note that caused the page to not render. Then it renders again.fkstewart3 wrote:I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?
The fact that it also may occur when you are not logged in may indicate a different problem. There have certainly been times when all the content is messed up and nothing displays except for some table of contents pages. I find the church seems to get those fixed within a day or two when it happens,