Study notebook bar not showing up on PC

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
SidneyMiller
New Member
Posts: 1
Joined: Sun Sep 13, 2015 3:40 pm

Study notebook bar not showing up on PC

#1

Post by SidneyMiller »

When I login and go to a conference address, or anything else, my notebook tool bar does not show up. I can bring the notebook up by itself, but I am unable to highlight, tag, or make notes as I am studying. Does anyone know what I may need to do to bring the toolbar up?
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Study notebook bar not showing up on PC

#2

Post by russellhltn »

Being able to take notes depends on the material being formatted to allow it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
tbnelson777
New Member
Posts: 1
Joined: Sun Sep 13, 2015 5:04 pm

Re: Study notebook bar not showing up on PC

#3

Post by tbnelson777 »

I'm in 3 Nephi chapter 1, and the study toolbar is not appearing for me. I can see annotated verses in the mobile phone application.
lmcguire
Member
Posts: 339
Joined: Wed Jun 15, 2011 4:12 pm

Re: Study notebook bar not showing up on PC

#4

Post by lmcguire »

Sidney,

I can confirm the study notebook isn't working. From another thread, it looks probable that some server went down on Friday, and it won't likely be fixed until working hours tomorrow (Monday).

FWIW,

Liz
Melanders5
New Member
Posts: 1
Joined: Sun Sep 13, 2015 6:26 pm

Re: Study notebook bar not showing up on PC

#5

Post by Melanders5 »

I was worried that it was just me. Thanks for the info Liz.
annadailey
New Member
Posts: 1
Joined: Mon Sep 14, 2015 7:58 am

Re: Study notebook bar not showing up on PC

#6

Post by annadailey »

Thanks for this. I wondered why I wasn't getting the footer bar this weekend. Tried refreshing, clearing cache, (of course having signed in), etc. I'll try again tonight or tomorrow and see if it's fixed. Other sites & boards I'm familiar with announce such things in a site updates/news feed. Is there a page where downtime for a feature or other temporary technical problems with LDS.org are announced so I can check there first in future? I didn't see one listed among the message boards here, but I haven't delved too deeply yet.
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Study notebook bar not showing up on PC

#7

Post by mevans »

Even if downtime was announced, I don't think this downtime was planned, and people probably aren't even aware of it. I hope they figure it out today. I could send feedback, but they seem to be weeks behind right now in responding to feedback.
kctonga
New Member
Posts: 5
Joined: Thu Feb 07, 2013 10:21 am

Re: Study notebook bar not showing up on PC

#8

Post by kctonga »

Still down. Been down for several days. Hope they fix the problem soon.
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barkeraj
Church Employee
Church Employee
Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Study notebook bar not showing up on PC

#9

Post by barkeraj »

We thought we had this fixed this morning, but our server caches don't seem to be clearing. Looking into it.
jacobalexandersmith
New Member
Posts: 2
Joined: Tue Sep 15, 2015 3:42 am

Re: Study notebook bar not showing up on PC

#10

Post by jacobalexandersmith »

@barkeraj

It wasn't working for me on Sunday, but it worked on Monday. Today it's not showing the study bar again. I can still highlight and mark and annotate on my phone, so it isn't hindering my study but just wanted to let you know it was working at some point, if that makes a difference to sorting the problem.
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