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Re: Tax statement for 2018
Posted: Wed Jan 23, 2019 5:55 pm
by kd7mha
I am now able to get my own 2018 tax statement
Re: Tax statement for 2018
Posted: Wed Jan 23, 2019 10:32 pm
by zaneclark
Just printed out my 2018 Tax Statement....
Re: Tax statement for 2018
Posted: Thu Jan 24, 2019 5:05 pm
by ulupoi
I had the same problem. Erasing all lds.org cookies solved the problem.
On the Donations page, the Donations menu (the one with Donation History, Donor Statements, Settings, Help, and Messages) was missing when using Google Chrome (in a Windows 10 environment) in normal mode but present when using Google Chrome in incognito mode. Erasing all cookies from lds.org fixed the issue. Extensions were not the issue. There were no problems in Microsoft Edge in a Windows 10 environment or in Safari on an iPhone.
To erase lds.org cookies in Chrome, click on the Customize and control icon in the top-right corner of the screen (looks like three dots arranged vertically), then go to Settings > Advanced > Content settings > Cookies > See all cookies and site data. Now, go down the list, and when you see any cookie related to lds.org, click on it to select it and then click on the trash-can icon to its right to delete it.
Re: Tax statement for 2018
Posted: Thu Jan 24, 2019 7:12 pm
by pfiske
Opening with an incognito tab also works.
Re: Tax statement for 2018
Posted: Thu Jan 24, 2019 10:08 pm
by wal03024@byui.edu
russellhltn wrote:I switched to a different "user" in Chrome and now it looks normal. I was missing the entire left column that starts with "Donations". So, there wasn't any "Donor Statements" for me to click on. I tried a Ctrl-F5. That didn't fix it.
I had the same problem in Safari and then tried Chrome and it worked. Thanks for the help-