Online Donations

Discussions about the Online Donation system.
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secundiff
New Member
Posts: 2
Joined: Wed Oct 21, 2015 9:05 am

Online Donations

#1

Post by secundiff »

The new online donation system is missing the last four months of my donations. Jan - May show up fine (across two wards). Jun - Oct show nothing. How do I get this corrected.

Thanks
Sean
eblood66
Senior Member
Posts: 3907
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: Online Donations

#2

Post by eblood66 »

Talk to the ward clerk of the ward where you made the donations. It's possible that they accidentally got recorded for a different donor (especially if there is someone with a similar name in your ward) or your donor record in the local MLS system may not be correctly connected to your membership number (so that the online tool doesn't know they belong to you). In either case the clerk can make the necessary corrections so they are correctly credited to you.
LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 3:21 pm
Location: Global Service Center

Re: Online Donations

#3

Post by LDSAccountTech »

Your ward clerk can check the information to verify everything; if needed, he can contact the GSC for help.
secundiff
New Member
Posts: 2
Joined: Wed Oct 21, 2015 9:05 am

Re: Online Donations

#4

Post by secundiff »

Thanks!
bforsy00
New Member
Posts: 1
Joined: Mon Jan 04, 2016 2:43 am

Re: Online Donations

#5

Post by bforsy00 »

Trying to establish my bank account. When I enter the routing number (numerous times tried) I get an invalid message. What's happening??
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donations

#6

Post by russellhltn »

bforsy00 wrote:When I enter the routing number (numerous times tried) I get an invalid message. What's happening??
I can only guess there's a problem with the routing number. The routing number identifies the bank. It is not your account number. Perhaps you're reading the wrong number from your check. Otherwise, your institution may not be participating in the ACH system.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jdlessley
Community Moderators
Posts: 9861
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Online Donations

#7

Post by jdlessley »

bforsy00 wrote:When I enter the routing number (numerous times tried) I get an invalid message. What's happening??
Another idea is your bank uses multiple routing numbers based on the type of transaction. May bank uses one routing number for paper checks and debit card transactions, another for electronic transfers, and yet another for international transactions. If this is the case you may need to contact your bank and ask them what routing number is used for electronic transfers.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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