Updating LDS Account Information

Discussions about the Online Donation system.
Barbara1992
New Member
Posts: 1
Joined: Fri Dec 29, 2017 11:23 am

Re: Updating LDS Account Information

Postby Barbara1992 » Fri Dec 29, 2017 11:24 am

Olá boa tarde

Na minha conta tanto do LDS E como no Family Search esta aparecendo visivel meu nome Bárbara Aparecida do Carmo Manoel , mas sou divorciada e quero usar Barbara Aparecida do Carmo Silva. Gostaria de saber como eu arrumo pois é ja me divorciei no papel esta tudo correto.. Como podem me ajuda?

mouria4
New Member
Posts: 1
Joined: Sat Dec 30, 2017 12:33 am

Re: Updating LDS Account Information

Postby mouria4 » Sat Dec 30, 2017 12:48 am

Kia Orana,

For some time now, I have been trying to have my name changed - about 5 months ago I had it legally changed. I followed up with my branch clerk who, in the presence of myself and our branch president, made the change. As far as our branch records were concerned (based on LDS tools desktop app, the branch directory viewed through LDS.org, and MLS) my name had been changed. However, when checking my account settings on LDS.org or through FamilySearch, it is my old name which is displayed. Furthermore, when confirming my temple marriage booking with the Hamilton New Zealand temple over the phone just this week, which is to take place in April, they also noted that my MRN still displays my old name.

Last week, my branch clerk sent an email via MLS to highlight this fact to SL. This evening, we received a confirmation email saying that they had updated the record. However, upon checking my LDS.org account settings, no change seems to have been made. I am wondering if perhaps it might just be a delay and that the update needs time to become effective.

Is there anything else that can be done? I am also wondering if, despite a legal name change, our records will only show our birth names?

Any help appreciated,
Mouria.

davesudweeks
Senior Member
Posts: 958
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Updating LDS Account Information

Postby davesudweeks » Sun Dec 31, 2017 7:40 pm

I suggest you allow at least 24 hours for the changes to populate through the different church systems. If, after that time, it has still not changed, I would ask the branch clerk to contact church headquarters again and explain what was done and what has not been changed.

User avatar
sbradshaw
Senior Member
Posts: 3968
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Updating LDS Account Information

Postby sbradshaw » Wed Jan 03, 2018 3:09 pm

Your LDS Account display name and your FamilySearch display name may need to be updated separately from the names on your membership record.

You can update your LDS Account display name here:
https://ldsaccount.lds.org/personalInformation

And you can update your FamilySearch display name here:
https://www.familysearch.org/profile/account
Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn
Community Administrator
Posts: 24754
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Updating LDS Account Information

Postby russellhltn » Wed Jan 03, 2018 6:14 pm

sbradshaw wrote:You can update your LDS Account display name here:
https://ldsaccount.lds.org/personalInformation


I can update "Display Name" and "Username", but not "First Name" nor "Last Name". And the "Last Name" doesn't match my church records.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

08swardle
New Member
Posts: 1
Joined: Fri Jan 12, 2018 3:24 pm

Re: Updating LDS Account Information

Postby 08swardle » Fri Jan 12, 2018 3:32 pm

I was going to unsubscribe and delete my LDS account including my name address and church record numbers membership by signing into my account when I had to change my password and username of the account every time I Login it gives me a hard time of the account error tologin to.

Rodrigo1987
New Member
Posts: 1
Joined: Sun Jan 28, 2018 7:37 am

Re: Updating LDS Account Information

Postby Rodrigo1987 » Sun Jan 28, 2018 7:40 am

TENGO UN NUMERO DE CUENTA QUE QUEREMOS CREAR UNA CUENTA DE LDS , PERO DICE QUE YA HAY OTRA CUENTA CREADO, LA USUARIA NO RECUERDA HABERLO CREAADO, QUE HACER PARA RECUPERAR ESA INFORMACION, ?

ChristineMinsonFrancis
New Member
Posts: 1
Joined: Thu Feb 15, 2018 10:40 am

Re: Updating LDS Account Information

Postby ChristineMinsonFrancis » Thu Feb 15, 2018 10:44 am

I was sent an e-mail to update my lds account password. I was able to update my computer but all my other devices won't allow me access to anything to do with my lds account. Is there a number I could call to get help just walking through how to update my new password on those devices. It just reads "invalid" or" error" or "too many redirects." Please send me phone number to talk to a real person. Thank you.

molliemydog
New Member
Posts: 1
Joined: Tue Mar 06, 2018 6:37 pm

Re: Updating LDS Account Information

Postby molliemydog » Tue Mar 06, 2018 6:40 pm

I put my email address in to set up for donations and it says it's saves it but then it doesnt

michellenielson
New Member
Posts: 1
Joined: Sat Oct 14, 2017 12:58 pm

Re: Updating LDS Account Information

Postby michellenielson » Wed Mar 07, 2018 10:36 am

We accidently entered our tithing incorrectly which means our missionary housing was not covered for the month. Is there a way to redo that donation? This is a predicament for us right now. Is there anyone that can help us with this?

Steven and Michelle Nielson (Oregon Salem MIssion)


Return to “Online Donations”

Who is online

Users browsing this forum: No registered users and 1 guest