In order to access the Missionary Online Recommendation System you must have both a valid LDS Account (username and password) and a “role” in the system. If you are a prospective missionary, your bishop or branch president must initialize a recommendation for you. If you are a clerk, your priesthood leader must designate you as such in the system. After you have been assigned a “role,” you should be able to log in using your LDS Account. If you continue to experience problems, please click the link Need help signing in? or contact your stake technology specialist.
You have provided an incorrect user name or password.
I am the stake technology specialist, so he contacted me. I worked with him this morning to ensure he has a valid LDS account, and contrary to the last line of the message he did provide the correct user name and password. So the issue must be the missing "role". How do I give him that role? (And if I can't, which wouldn't surprise me, why does the message refer him to me?)