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Unable to sign in after password reset
Posted: Wed Nov 28, 2018 11:30 am
by larrycrandall
I recently changed my password, as required because I work in a temple office. Now, when I attempt to start my Gospel Library app on my Windows computer, I get a "Sign-in failed. Please check credentials." message, but there is no way in this app to "check credentials". My revised password seems to be working on other Church of Jesus Christ of Latter-day Saints websites and apps. What do I do now?
Re: Unable to sign in after password reset
Posted: Wed Nov 28, 2018 4:53 pm
by lajackson
Did you also change the password in your Gospel Library app? If you did not, the app probably is still trying to sign in using the old password and keeping the account locked.
Re: Unable to sign in after password reset
Posted: Wed Nov 28, 2018 11:20 pm
by ToManyLetters
larrycrandall wrote:but there is no way in this app to "check credentials".
Settings > LDS Account
Re: Unable to sign in after password reset
Posted: Sun Oct 13, 2019 1:13 pm
by gsjpom
When I try to sign in Gospel Library I get the following error message:
"Signin failed: Please check credentials"
How does one do that? There seems to be no option for that on the App, unless I missed it. I am signed in to my LDS account.