Gospel Library is not working

Discussions around the Gospel Library application for Windows for Desktop and Mobile
edwin.gonzalez
New Member
Posts: 2
Joined: Sun Aug 05, 2018 8:11 pm

Re: Gospel Library is not working

Postby edwin.gonzalez » Wed Aug 15, 2018 11:50 am

Downloaded gospel beta library in August 15th, the beta version is now working like a charm. Thanks for the quick fix. Will try the prod app later.

skittles2519
New Member
Posts: 10
Joined: Thu Apr 27, 2017 9:24 pm

Re: Gospel Library is not working

Postby skittles2519 » Fri Aug 17, 2018 11:49 am

Those that have the new 4.2.3 beta or 4.2.4 production version. Do your videos also load correctly? Test videos in the general conference category as well as videos in the video category. Please report if they play as expected or If you receive an invalid source error or conference videos will not load. Please report with your OS build and version number again. Thank you!

martin_mortensen
New Member
Posts: 2
Joined: Mon Dec 23, 2013 11:08 am

Re: Gospel Library is not working

Postby martin_mortensen » Tue Sep 04, 2018 8:19 am

I have a simalar issue with a lenovo K3011W tablet. And Windows 10 Home 1511. But I don't get as far. The initial splash screen comes up and then closes, no error message. re-installing and rebooting don't help.

carsonm
Member
Posts: 84
Joined: Sun Feb 27, 2011 11:57 am

Re: Gospel Library is not working

Postby carsonm » Tue Sep 04, 2018 7:45 pm

On the Lenovo tablet, If you can move up to Windows 10 Home 1607 or newer on your tablet (may need to do some firmware update if possible and clear up some space on it, I think you might have a better experience.

Iarere
New Member
Posts: 1
Joined: Tue Nov 06, 2018 12:08 am

Re: Gospel Library is not working

Postby Iarere » Tue Nov 06, 2018 12:12 am

I'm using a Surface Pro 4 and I still can't get Gospel Library to function correctly. Right now I can't get it to load in. When I try, it opens up, shows me that it's version 4.2.4.0 and it does the whole "signing in to lds.org, No catalog update, Syncing annotations, Syncing Notebooks (all green checks), and check for role based content (red x)"

It just has the spinning dots and does nothing...I've tried rebooting, letting it sit (all night in fact). This is a regular occurrence. Seems like I can't use this app on my tablet/pc.

carsonm
Member
Posts: 84
Joined: Sun Feb 27, 2011 11:57 am

Re: Gospel Library is not working

Postby carsonm » Mon Dec 17, 2018 12:18 am

For the Surface Pro 4, my guess is to use the app reset option in the Windows 10 Settings/Apps/Features component to "reset" the app, not uninstall the app. Not knowing what version of Windows 10 (not the edition) you are running on the Surface Pro 4 currently, I can't give you more precise directions on how to do it. If you are in the Apps/features Settings, and you have choose the Gospel Library app, and then choose "advanced options" that it where you would find the "reset" option.


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