Some versions of the app open the mail client on the device with a preaddressed draft email and troubleshooting files attached.
Windows included. Chrome is just stupid and hijacks the default email client spot on users' devices. When this happens, Windows doesn't know how to pass the information on... Or more accurately, Chrome isn't an email client and doesn't know what to do with the information that gets passed to it.
The developer folks are more than happy to forward content issues to the content folks, and to reply that they have done so. Because I have seen content issues fixed, I am confident that they do forward them on.
Although true for the iOS and Android platforms, we don't have the same direct line to the content team and are not able to relay this sort of information. We have, in the past, several times learned of major changes to content distribution by our users reporting, in essence, that the content team broke something again.
Would it be too rash to assume you have the email for the content people so it can be passed on?
It'd certainly make my life easier if I did.
And it did work! just tried it. My default app for email was set to google chrome. I changed it to Windows Mail. The "send feedback" button works now. Thanks again!
Glad to hear it's working for you now!