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Unable to sign in

Posted: Thu Mar 22, 2018 12:30 pm
by zacharyrobinson
I am a Church employee and member of a bishopric in my ward. A few months ago, I was unable to access LCR from lds.org. and I was also unable to sign in to LDS Tools. The Global Service Center worked on the LCR issue for over 2 weeks and was able to restore my access to LCR. However, I still am unable to sign in to LDS Tools. When I attempt to sign in, the app downloads the data but freezes after a few minutes.

I have sent multiple tickets in to the Global Service Center and contacted LDS Tools help multiple times. I've been told to log out and log in a number of times and it should resolve the issue. I've tried this, I've also deleted the app, restarted my phone, and reinstalled the app...but same results. I also got a new phone yesterday hoping this would solve the issue, but no luck.

Can anyone help? The attached image is where the app always freezes...

Re: Unable to sign in

Posted: Thu Mar 22, 2018 12:44 pm
by russellhltn
What OS is your device? iOS?

Re: Unable to sign in

Posted: Thu Mar 22, 2018 1:09 pm
by zacharyrobinson
iOS - 11.2.6 running on an iPhone 8

Re: Unable to sign in

Posted: Mon Apr 02, 2018 10:21 am
by sbradshaw
Did you go to Help > Contact Us in LDS Tools to contact the LDS Tools support team?

Re: Unable to sign in

Posted: Sat Apr 07, 2018 5:39 pm
by PapaNoHair
I have the same problem. I have been to my provider, Samsung (Galaxy 8 + and Samsung Tab E) and the Church multiple times and I have gotten nowhere in the last 6 months. I was a Church employee also so I wonder if that has a bearing. I also signed my wife out of LDS Tools on her iPhone 7 + and signed myself in. It worked fine. It is baffling. I really need LDS Tools.

Re: Unable to sign in

Posted: Mon Apr 30, 2018 8:39 am
by zacharyrobinson
I've emailed the LDS Tools Support team at least 10 times. I get the same boilerplate instructions emailed back to me that do not work.

Re: Unable to sign in

Posted: Mon Apr 30, 2018 10:16 am
by russellhltn
Does your password contain any punctuation? Some apps don't properly handle them when sending them via https.