I helped set up an LDS Account for a member at church today so he could use LDS Tools, but it will not let him login.... The message to check username or password keeps appearing, so I switched over to LDS.org where the same username and password worked fine. So I deleted and reloaded Tools, with the same result....check username or password.
Any idea how to fix this?
Login not working
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Re: Login not working
Are there any odd characters in the name or password?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Login not working
No odd characters.... just plain vanilla letters and numbers.russellhltn wrote:Are there any odd characters in the name or password?
- sbradshaw
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Re: Login not working
It could be a Sunday afternoon server overload that will clear up in the evening or another day...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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Re: Login not working
I'm having the same issue. Can log into everything but LDS Tools. Just keep getting Touch ID screen. Have never set up Touch ID so I cancel. Then I get sync button which does nothing or flips back to log in screen. HELP!!
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Re: Login not working
I logged into LDS tools and after syncing I got a screen for Touch ID for LDS Tools to view secure data. I have never set up a touch screen. Can't get into LDS tools