LDS tools does not Sync in my new Android phone

Discussions around the Android version of the Member Tools application
lajackson
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Re: LDS tools does not Sync in my new Android phone

Postby lajackson » Sun Feb 17, 2019 1:48 pm

I arrived at the required 30-day sync today, and since I cannot sync, I am no longer an LDS Tools user. I also noticed that someone who installed the Beta Android version was not able to sync after the installation, so I guess I will not attempt to do that, either.

Sigh.

russellhltn
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Re: LDS tools does not Sync in my new Android phone

Postby russellhltn » Sun Feb 17, 2019 2:05 pm

lajackson wrote:I also noticed that someone who installed the Beta Android version was not able to sync after the installation,

I saw that too. I'm not sure if it's the usual Sunday overload or if perhaps the old data from the non-beta has to be cleaned out.
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richhansen
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Re: LDS tools does not Sync in my new Android phone

Postby richhansen » Mon Feb 18, 2019 2:44 pm

Any update on this issue? I am having the same sync issue on both my phone (Pixel XL with the latest Android OS) and my tablet (Asus running Android 8.0). It has been over a week since I have been able to sync. I have uninstalled/reinstalled, cleared the cache and nothing works. My bishopric all have iPhones and they are all able to sync, so to me this looks like an issue with Androids devices.

lajackson
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Re: LDS tools does not Sync in my new Android phone

Postby lajackson » Mon Feb 18, 2019 4:16 pm

richhansen wrote:Any update on this issue?

Not yet solved. It appears to affect certain leaders using Android devices who have more than usual access to data. Part of the issue is that it appears the problem likely is not with the app itself, but with services that feed LDS Tools. It seems that they have not quite yet made the connection.

Hopefully, fresh minds will return tomorrow after the holiday weekend and they will knock out a fix in no time at all.

russellhltn
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Re: LDS tools does not Sync in my new Android phone

Postby russellhltn » Mon Feb 18, 2019 7:31 pm

lajackson wrote:Part of the issue is that it appears the problem likely is not with the app itself, but with services that feed LDS Tools. It seems that they have not quite yet made the connection.


I doubt that they're having trouble pinning it down given that it's not intermittent. From what I understand, they changed the back end a bit to accommodate the beta. However, it seems to have broken it for leadership on the current non-beta. The solution might be to rush out the beta. But that involves fixing the known problems and going though Google's procedure before it becomes available in the Play Store. At least that's my guess.
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lajackson
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Re: LDS tools does not Sync in my new Android phone

Postby lajackson » Mon Feb 18, 2019 8:15 pm

russellhltn wrote:From what I understand, they changed the back end a bit to accommodate the beta. However, it seems to have broken it for leadership on the current non-beta.

I think there were some back-end changes that required updating LDS Tools, they were incorporated into the beta, but then were released before the beta was ready, so the released version had to be updated as well, and someone missed something in the process. I also imagine that there has been consideration of the effort required to fix 3.5.3 versus the effort to release the 3.6 beta. Either takes time.

Or it is quite likely that I am over-thinking and my imagination has run wild. Either way, the wait is interminable for those of us who are affected. I actually had to scrounge up a pencil this week. How bizarre is that? The miracle was that I found the pencil sharpener.

jamespeless
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Re: LDS tools does not Sync in my new Android phone

Postby jamespeless » Tue Feb 19, 2019 11:13 am

My wife and I are having the same issues with our Androids-not able to sync or use LDS Tools......nor willn it work on my new Chromebook......

scgallafent
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Re: LDS tools does not Sync in my new Android phone

Postby scgallafent » Tue Feb 19, 2019 1:53 pm

The issue causing this has been identified. The remaining question is how to best resolve it. The issue is caused by a combination of factors in LDS Tools and LCR, so LDS Tools can't be reverted (wouldn't fix the problem), but reverting LCR also causes issues. Forward (getting LDS Tools from beta to release) is one possible scenario.

At this point, you can either sign up for the beta or hang tight for a short time.

kylegm
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Re: LDS tools does not Sync in my new Android phone

Postby kylegm » Tue Feb 19, 2019 10:58 pm

I am seeing a lot of issues but no solutions. It is now 2/19 and I am still getting the stopped app message. Is there something i can do to sync up?

lajackson
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Re: LDS tools does not Sync in my new Android phone

Postby lajackson » Wed Feb 20, 2019 8:59 am

kylegm wrote:Is there something i can do to sync up?

The only thing you can do to sync at the moment is to switch to the beta version of the app, where the problem has been fixed. The other option is to wait until the beta testing is finished, released to production, and sent to the Play Store. That is not a quick process, unfortunately.


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