Tools down for updates on sunday

Any discussions around the Member Tools App on various mobile and electronic devices
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Example
New Member
Posts: 1
Joined: Sun Jun 23, 2019 8:46 am

Tools down for updates on sunday

#1

Post by Example »

It seems that some in Technology don't know that church sites, as well as members are actively using church sites such as Lds.org and member tools on Sunday morning. This causes a problem with record keeping in all it's forms for the staff at Stake, Ward, Branch and Mission locations as well as members trying to access information on those sites. Suggestion: do maintenance Saturday evening after 9Pm and before 8 Am on Sunday morning, as this would makie all functions available to those that need them to do their callings. Thank you..
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Tools down for updates on sunday

#2

Post by jdlessley »

The message you are getting is a cryptic message for a number of server issues. The site(s) are not being taken down for maintenance. Rather the problem is one or more servers with problems. Everything from Member Tools, LCR finance, LCR Membership, Directory to MLS send/receive outages are being reported. We may have to wait until Monday when ICS will be at work to look into the issues.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
Posts: 34485
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools down for updates on sunday

#3

Post by russellhltn »

I think you are being misled by a message that comes up automatically anytime the servers are slow to respond. To no one's surprise, the servers are slowest on Sunday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
stampinintherain
New Member
Posts: 1
Joined: Mon Aug 28, 2017 8:28 am

Re: Tools down for updates on sunday

#4

Post by stampinintherain »

We are constantly frustrated by tools not being able to sync or being down on Sunday. When we are in Ward Council and need to sync things for an important discussion it's rarely possible.
drepouille
Senior Member
Posts: 2859
Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Re: Tools down for updates on sunday

#5

Post by drepouille »

Members should sync and update all their apps at home, rather than waiting until they arrive at the chapel. In this case, it wouldn't have mattered, since the problem was on the server side.
Dana Repouille, Plattsmouth, Nebraska
scgallafent
Church Employee
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Tools down for updates on sunday

#6

Post by scgallafent »

Example wrote:It seems that some in Technology don't know that church sites, as well as members are actively using church sites such as Lds.org and member tools on Sunday morning. This causes a problem with record keeping in all it's forms for the staff at Stake, Ward, Branch and Mission locations as well as members trying to access information on those sites. Suggestion: do maintenance Saturday evening after 9Pm and before 8 Am on Sunday morning, as this would makie all functions available to those that need them to do their callings. Thank you..
Those in technology are aware of such things. This wasn't scheduled maintenance -- it was downtime.

Your suggestion of doing maintenance after 9:00 PM on a Saturday would cause havoc in Tokyo where it would be noon on a Sunday.
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