Hello. I have been experiencing an issue for about 2 weeks now in which I cannot sync LDS Tools. I am using Android. I had recently upgraded on my phone, but on my tablet I have not. The behavior is the same. I can successfully login and initiate the sync, but at around 75% it will hang. After a few seconds the OS will come back with a message that the app stopped working. If I open the app again and try syncing again, it will give me a message that says the app keeps closing.
I have tried over a dozen times and the behavior is always the same. I have tried syncing from my cell network and home wifi. I've tried after getting a stronger signal (cell and wifi). I honestly do not know what else to try. I've never had any issues with syncing in the past. I am now bumping up to the 30 day sign-in limit, so the urgency to get this fixed has increased. I was recently called to serve as a counselor in the bishopric and I really need to have the app available to use.
Any suggestions you may have are greatly appreciated.
LDS Tools Unable To Sync
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Re: LDS Tools Unable To Sync
Thanks. This must be a really subtle bug since it seems to be taking a while to resolve. I do know that I can get to LCR, but many times it's not very convenient. I will continue to be be patient.
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Re: LDS Tools Unable To Sync
For all those who have been having difficulties syncing -- as of 10:00 pm PST, an updated version of LDS tools for Android has been posted to the Google play store. Looks like it is version 3.54 (100020.1). This updated version , if you update your tablet or phone will work and does sync. It worked for me -- and I am in a leadership position with access to ministering. Thank you tech support for fixing the issue -- and I hope the message gets out that this appears now to be fixed. Good luck to all.
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Re: LDS Tools Unable To Sync
Thanks for the recent upgrade of the LDS Tools App. I'm now able to sync and sign in.