Cant Log In

Any discussions around the Member Tools App on various mobile and electronic devices
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tucker.al
New Member
Posts: 1
Joined: Tue Jan 23, 2018 3:05 pm

Cant Log In

#1

Post by tucker.al »

Hi there! I downloaded the app, but am unable to log in. When I try, it tells me that it's an app for members and that I have stated in my LDS account that I am a non-member. The issue is, I am very much an active member and when I look at my LDS account, I have a green check mark by my membership status, and if I try to re-enter my Membership Record Number it says that account already exists, leaving me thinking, of course, it does! It's my account and I'm currently logged in! any suggestions?
scgallafent
Church Employee
Church Employee
Posts: 3025
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Cant Log In

#2

Post by scgallafent »

The account you're using does not appear to have a membership record number associated with it. Start at https://ldsaccount.lds.org/recovery?type=username and recover your username using your membership record number to see if the account you're using is the one associated with your MRN.
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