Unable to sign off of LDS tools on my phone

Any discussions around the Member Tools App on various mobile and electronic devices
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jhansl
New Member
Posts: 1
Joined: Sat Nov 04, 2017 4:05 pm

Unable to sign off of LDS tools on my phone

#1

Post by jhansl »

I am unable to sign off of LDS tools on my cell phone. When I am on my laptop, I have a sign off button but I don't see one in the version on my cellphone.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign off of LDS tools on my phone

#2

Post by russellhltn »

Which OS are you on? LDS Tools is non-functional without a login, so it seems odd to want to sign out. On the Android version, under Sync, I can see where I can sign in with a different account. Under Settings, there's a option to add a PIN so the contents of LDS Tools isn't available to someone else using your phone.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
iluvhapplaur
New Member
Posts: 1
Joined: Thu Feb 07, 2019 2:20 pm

Re: Unable to sign off of LDS tools on my phone

#3

Post by iluvhapplaur »

I have the wrong person signed on to my lds tools app. How can I sign on? do i have to delete the app and start over?
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Unable to sign off of LDS tools on my phone

#4

Post by lajackson »

iluvhapplaur wrote:do i have to delete the app and start over?
No, you should not have to do that. On the opening screen asking for your PIN, there is a link at the bottom to Sign Out. You should then be able to sign in with your credentials.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign off of LDS tools on my phone

#5

Post by russellhltn »

If you don't have a PIN, tap on the icon with 3 horizontal lines, tap settings and it will be at the top.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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